bijli Privacy Policy
At bijli casino, protecting your personal information is our top priority. This policy explains what data is collected, why it is collected, how it is used and stored, and what rights you have.
Introduction and Scope
This privacy policy applies to all members and visitors who use the bijli casino website. By creating an account, logging in, or browsing the website, you are considered to have accepted the terms of this policy.
We believe transparency is essential when it comes to data protection. We encourage you to read this policy carefully before using the bijli platform. Our Terms and Conditions also contain detailed information about members' rights and responsibilities.
What Information We Collect
bijli casino collects information from users at various stages. This information falls into two categories — data you provide directly and data collected automatically.
Information You Provide Directly
Information you give us yourself when registering an account:
- Full name and date of birth
- Email address and mobile number
- Username and password
- National ID card or identity verification documents
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
Automatically Collected Information
Information collected automatically while you use the website:
- IP address and device type
- Browser and operating system details
- Page visits, duration and navigation patterns
- Cookie and session data
- Transaction history and gaming activity
2.1 Age Verification
Only individuals aged 21 and above may create an account at bijli casino. Providing your date of birth at registration is mandatory, and identity documents may be verified if required. Accounts cannot remain active for anyone under this age.
2.2 Sensitive Information
We do not voluntarily collect any sensitive personal information such as religion, political views, or health data. However, if government documents required for identity verification happen to contain such information, it is used solely for verification purposes and stored securely without delay.
How Your Information Is Used
bijli uses your information for specific and legitimate purposes. The main uses are described below:
- Account management: Your information is used to create, verify, and maintain your account and to keep it secure.
- Transaction processing: Your information is needed to ensure accurate deposits and withdrawals via bKash, Nagad, Rocket and Upay.
- Customer support: When providing assistance through live chat or email, your account and history may be reviewed.
- Promotional communications: If you give consent, you will be informed about new offers and bonuses. You may withdraw this consent at any time.
- Fraud prevention and security: Your information is analysed to detect unusual activity and keep your account secure.
- Responsible gaming: Information is reviewed to identify signs of excessive gaming and to provide the necessary support. For more details, visit our Responsible Gaming page.
- Platform improvement: Anonymous statistics are used to analyse user experience and improve our service.
Data Storage and Security
bijli casino takes both technical and organisational measures to keep your information secure.
4.1 Encryption and Technical Safeguards
All connections to the website are secured through SSL (Secure Socket Layer) encryption. Your password and financial information are stored using strong encryption algorithms. Firewalls and security monitoring systems are in place to prevent unauthorised access to servers.
4.2 Data Retention Period
All data is retained for as long as your account remains active. After an account is closed, financial transaction records and identity verification documents are kept for a defined period as required by applicable legal obligations. Once that period has passed, the data is securely deleted.
4.3 Access Controls
Only authorised bijli staff may access user information, and only on a need-to-know basis. Every access is logged and regularly audited.
4.4 Security Incidents
In the event of a data breach, affected users will be notified as quickly as possible and immediate steps will be taken to minimise any harm.
Cookie Policy
The bijli casino website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences.
Essential Cookies
These are required for login sessions, security and basic functionality. Disabling them will prevent the website from working properly.
Analytical Cookies
These help us understand how users interact with the site. This information is collected anonymously and used to improve the service.
Preference Cookies
These remember your language, theme and other personal preferences, making your experience more personalised.
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features.
Sharing Information with Third Parties
bijli does not sell or rent your information to third parties. However, limited information may be shared in specific circumstances:
6.1 Service Provider Partners
Only the necessary information is shared with organisations that provide payment processing, identity verification, cybersecurity and technology services. These partners are contractually bound to comply with our privacy standards.
6.2 Legal Obligations
Information may be provided to meet the requirements of court orders, lawful requests from investigating authorities, or applicable law.
6.3 Fraud and Abuse Prevention
Information may be shared with relevant authorities when necessary to prevent serious fraud or illegal activity.
Your Rights and Controls
You have the following rights regarding your account and information at bijli casino:
Right to Access
You may request to know what information we hold about you. We will provide it within a reasonable time.
Right to Rectification
If your information is inaccurate, you may request a correction. General details can usually be updated directly from your account settings.
Right to Erasure
In certain circumstances you may request that your information be deleted. Some data must be retained for a set period due to legal obligations.
Right to Object to Processing
You may opt out of marketing communications or object to your information being used for specific purposes.
Right to Data Portability
You may request a copy of your own data in a machine-readable format.
Right to Restrict Processing
If there is a dispute about the accuracy of your data or you have raised an objection, you may request that processing be temporarily suspended.
To exercise these rights, contact the bijli customer support team directly. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
Protection of Minors' Information
bijli casino is for individuals aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21. Age is verified at registration, and if an underage account is identified it is immediately closed and the data is deleted.
Notice to parents: If you believe your child has registered on bijli by mistake, please contact our customer support immediately.
Contact and Complaint Resolution
If you have any questions, concerns or complaints about this privacy policy, please contact us directly:
Privacy Enquiries
- Live Chat — 7 days a week, 24 hours a day
- Email: [email protected]
We aim to resolve complaints within a reasonable time of receiving them. Common questions about privacy and security can also be found in our FAQ section.
9.1 Policy Review
bijli reviews this privacy policy regularly and updates it as needed. If significant changes are made, registered members will be notified by email or through a notice on the site. The most recent version of this policy will always be available on this page.