For players 21 and over

bijli Responsible Gambling —
Know yourself, set your limits

Entertainment stays enjoyable when it stays in control. At bijli, we want you to play with awareness, set your own budget and time, and be able to get help at any moment.

For players aged 21 and over only

Gambling is entertainment, not a source of income

The safety of every player who comes to bijli casino is our priority. Whether you spend time on casino games or sports betting, remember that this is a form of entertainment, not a reliable source of income. The outcome of every bet is completely uncertain and there is always a chance of losing.

The core of responsible gambling is staying aware of your financial and mental limits. Not spending beyond your budget, not chasing losses with repeated bets, and not taking time away from family and daily life — these three habits will keep you a healthy player.

To open an account at bijli and take part in any bet or game, you must be at least 21 years old. Age verification is not just a rule — it is a firm commitment to protecting young people. Detailed age-related information is available on our Terms and Conditions page.

Set a clear budget before you play — keep in mind how much you are willing to lose before stopping for the day. Avoid making extra deposits in the hope of winning. Set a time limit for each session as well. These simple habits help keep your experience positive over the long run.

bijli's commitment: We do not encourage any player to bet beyond their means. Our support team is ready to assist in both Bengali and English, seven days a week, twenty-four hours a day.

Tools to set your own limits

bijli offers several self-control tools that you can use at any time from your account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system automatically blocks further deposits.

Deposit Control
Loss Limit

If you do not want to keep betting after losing a certain amount, set a loss limit. When your balance reaches that limit, the session is stopped.

Loss Limit
Session Time Limit

Decide in advance how long you will play. When the set time is up, you will receive a notification and the session will end automatically.

Time Management
Cool-Off Period

If you want to take a break for a few days, activate a cool-off from 24 hours up to 30 days. During this time, you cannot log in to your account or place bets.

Temporary Break
Self-Exclusion

To keep your account closed for an extended period or permanently, submit a self-exclusion request. Once active, all sessions and promotional communications are stopped.

Self-Exclusion
Reality Check Reminder

At regular intervals, a summary appears on screen showing how long you have been playing and how much you have won or lost. This reminder keeps you aware.

Awareness Reminder

To learn more about these tools, visit our FAQ page or contact us directly via live chat.

Recognise the warning signs

If you notice any of the following signs in yourself or someone close to you, it is time to seek help.

  • Repeatedly betting to recover lost money and going beyond your budget.
  • Trying to stop or cut back on gambling but being unable to, or repeatedly spending more time than intended.
  • Hiding your gambling from family and friends or being dishonest about it.
  • Taking out loans, dipping into savings, or borrowing money from others to gamble.
  • Spending time gambling while neglecting work, studies, or family responsibilities.
  • Feeling intense stress, anger, or depression after losing — or being unable to stop even after winning.
  • Gambling not for enjoyment but to escape anxiety or real-life problems.

Ask yourself honestly

Think carefully and honestly about each of the following. If you answer "yes" to more than one, speak with the bijli support team.

In the past month, have you ever deposited money beyond your budget?
Has gambling affected your sleep, eating, or work?
Have family or friends expressed concern about your gambling?
After losing, have you placed more bets out of anger or frustration?
Do you feel restless or irritable when you cannot gamble?

These questions are not a substitute for a professional assessment — but they can help you understand where you stand.

Where to get help

If handling things alone feels difficult, these options are open — always, without hesitation.

bijli Live Chat

Support in Bengali and English, 24/7. Talk to us directly — we can help with setting limits, activating a cool-off, or submitting a self-exclusion request.

Email Support

If you need a more detailed conversation, contact us by email. The team responds in both Bengali and English. Email: [email protected]

Family and Loved Ones

Talk openly with a trusted family member or friend. Support from someone close often helps before professional assistance is even needed.

Professional Counselling

See a mental health specialist or addiction counsellor. This service is available at both public and private hospitals in Bangladesh.

Our About Us page has detailed information about bijli's identity and commitments.

Protecting minors

Anyone under 21 is strictly prohibited from using this site.

Age is verified when registering an account at bijli. Steps are in place to ensure no one under 21 can use the site. If you suspect a minor is using an account, please notify us immediately via live chat or email.

To prevent younger family members from accessing this site, keep parental controls active on your device and keep your login details to yourself. If you use a browser's private mode or a password manager, still be cautious when sharing a device.

Filtering software can be used on devices to block access to certain types of sites and help protect children online. For more details on this, please read our Privacy Policy.

Responsible Gambling FAQ

Here are answers to some common questions on this topic.

Log in to your account and go to "Account Settings" or the "Responsible Gambling" section. There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is in place, increasing it requires a waiting period — but reducing it takes effect immediately.

When self-exclusion is active, access to your account is blocked, but your balance is kept safe. For withdrawals after the self-exclusion period ends or in special circumstances, contact the bijli support team. Support is available 24/7 via live chat and email.

A cool-off is a temporary break — usually from 24 hours up to 30 days. During this time, login and betting are disabled. The account reactivates automatically when the period ends. Self-exclusion is a longer-term or permanent measure and should be chosen when the problem is more serious.

Yes. A family member or friend can contact our support team on someone's behalf. We will assess the situation and take the necessary steps. Let us know via email or 24/7 live chat.

No. bijli's policy is never to encourage any player to bet beyond their means. If you have set limits, no promotional messages will be sent to push you past those limits. Our goal is your long-term satisfaction, not the earnings from a single session.

No. The minimum age to register at bijli is 21. Age is verified at the time of registration, and identity documents may be requested if there is any doubt. Any attempt to open an account by someone under 21 will be rejected.

Learn more

Rules
Terms and Conditions

The terms for using all bijli services, age verification, and account rules.
Privacy
Privacy Policy

Details on how your personal information is stored and kept safe.
About
About Us

Learn how bijli casino operates, our values, and our commitments.
Help
FAQ

Answers to common questions about accounts, payments, bonuses, and games.